topic Billed twice in Subscriptions and Services

Billed twice

Devinee — Fri, 22 Mar 2024 00:57:35 GMT

I was billed twice and now I’ve waited four days for them to reply back with whatever they need to say but they have not credited my account for $150. I’ve been loyal customer for four years now and I still have $150 that they owe me and they won’t answer my phone calls. They won’t answer my emails. I can’t get an answer from anybody.

I can’t even get to work because I don’t have gas. They overdrew my account by $95. I don’t even get paid until next week and this was four days ago.

Re: Billed twice

MplsCustomer — Fri, 22 Mar 2024 15:11:37 GMT

@Devinee

That's really unfortunate.

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below, where they say you "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: Billed twice

Lance_L — Tue, 26 Mar 2024 17:52:23 GMT

Hi everyone,

@Devinee, thanks for reaching out to the Community. I’d like to check and see if you still need any help. Were you able to contact the support team as suggested by MplsCustomer above? If yes, how was it?

Let me know if you have any questions.

I appreciate your help, MplsCustomer.

Best,

Lance