topic Re: Cancelling a nest aware subscription in Subscriptions and Services

Cancelling a nest aware subscription

JFS1 — Sat, 10 Feb 2024 07:53:28 GMT

I can not believe how hard it is to cancel my subscription of best aware. Google are saying they have no record of it and to contact nest and when I do it directs me back to Google. I have spent days going round in circles. There is no record of this subscription anywhere and no where to cancel it. I just have the below appear.
The Nest Aware subscription for this home is managed by a different user. Please contact this user to make changes to the
subscription.
Anyone else have this?? Please help!

Re: Cancelling a nest aware subscription

Malinda585 — Sat, 10 Feb 2024 15:07:11 GMT

I cancelled my subscription last May when we sold our home. We were just billed for another year $150.00. They refuse to refund my money, even though I cancelled it, no longer have the device or home.

Re: Cancelling a nest aware subscription

MplsCustomer — Sat, 10 Feb 2024 16:18:28 GMT

@JFS1and @Malinda585

Have you tried the "Contact us" link under "Nest Aware Premier Care" on the page below? They say you "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription." Hopefully they mean it.

https://support.google.com/googlenest/answer/9233159

Re: Cancelling a nest aware subscription

JFS1 — Sat, 10 Feb 2024 16:57:49 GMT

Yes and I keep getting sent around in circles! But thank you

Re: Cancelling a nest aware subscription

JFS1 — Tue, 13 Feb 2024 07:17:38 GMT

Oh no!! I fear that will happen to me!!! It’s so bad!! It’s literally impossible for me to cancel it!

Re: Cancelling a nest aware subscription

Lance_L — Wed, 14 Feb 2024 19:25:56 GMT

Hey everyone,

@JFS1, I’m sorry to hear that you’re having issues canceling your Nest Aware subscription and contacting our support team. Don’t worry; help’s here.

I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

@Malinda585, I understand how frustrating it can be when your refund request isn’t granted. I’d like to dig deeper into this. Can you share the case ID from your interactions with the support team so I can check what happened?

Keep me posted.

Thanks for the help, MplsCustomer.

All the best,

Lance

Re: Cancelling a nest aware subscription

Malinda585 — Wed, 14 Feb 2024 19:44:29 GMT

2-0456000035589

Thank you, Lance.
I really hope you can help me.
Maybe my confidence in nest and google will be restored.

Re: Cancelling a nest aware subscription

Malinda585 — Wed, 14 Feb 2024 19:53:06 GMT

I sent in the form.
Thank you.

Re: Cancelling a nest aware subscription

Malinda585 — Thu, 15 Feb 2024 13:55:37 GMT

Yes. After speaking with someone I could hardly understand, 45 minutes of my life gone, they tell me they will look into it and email me. Two days later, the email says they will not be refunding my money. 😡😤🤬

Re: Cancelling a nest aware subscription

Malinda585 — Thu, 15 Feb 2024 13:57:04 GMT

Still haven’t heard from you, nest, or google. 😤

Re: Cancelling a nest aware subscription

Malinda585 — Fri, 16 Feb 2024 20:18:28 GMT

Please help to resolve this issue.
Please don’t be someone who looks nice on a thread, and that’s all there is.
OR….. I will continue to put posts on here as well as warn others to cancel nest and run to another provider.

Re: Cancelling a nest aware subscription

JFS1 — Wed, 21 Feb 2024 06:34:35 GMT

Any news?

Re: Cancelling a nest aware subscription

MplsCustomer — Wed, 21 Feb 2024 15:40:30 GMT

@JFS1

Is there any way at all that you can try to figure out which email account you used to set up the subscription, and then use that account to cancel the subscription?

Re: Cancelling a nest aware subscription

Malinda585 — Wed, 21 Feb 2024 19:25:48 GMT

Do you have a family member it could be under?

I thought ours was under me, but was under my husband.

Good luck getting anywhere with this. They need a lawsuit against them to wake them up. They are completely unresponsive, and don’t cancel when you request and don’t refund when they bill you.

Re: Cancelling a nest aware subscription

Malinda585 — Wed, 21 Feb 2024 19:26:44 GMT

Crickets. Nothing. Silence. They don’t care.

Re: Cancelling a nest aware subscription

JFS1 — Thu, 22 Feb 2024 18:57:52 GMT

I’ve tried so hard, it’s insane! I only have two… 😞

Re: Cancelling a nest aware subscription

MplsCustomer — Thu, 22 Feb 2024 19:15:17 GMT

@JFS1

Was your subscription set up some time ago using an email account you don't use anymore? Or by someone else in your Google Nest "household"?

Re: Cancelling a nest aware subscription

Malinda585 — Thu, 22 Feb 2024 20:41:06 GMT

I spoke with someone at nest who said they would review it. Then I received an email saying they were denying my refund.
I already had cancelled my subscription last May. Then they charged me the end of January again.
I’m not sure what leg they have to stand on when I called once I received the charge on my credit card and told them I had moved and cancelled my subscription last year.

Re: Cancelling a nest aware subscription

katykay — Thu, 29 Feb 2024 21:08:10 GMT

Please send me a link as I am having the same issue!!!

Re: Cancelling a nest aware subscription

tiffenydmc — Wed, 06 Mar 2024 17:05:47 GMT

Hi Malinda! Were you able to get this issue resolved? It seems this is an issue for many many folks. I have been attempting to have the same issue resolved for months. I am considering legal action at this point.