topic Re: How do I get in contact with customer service? in Subscriptions and Services

How do I get in contact with customer service?

Abala — Sat, 30 Mar 2024 13:02:54 GMT

I’m not looking for technical support. I would like to speak to someone about my customer experience

Re: How do I get in contact with customer service?

David_K — Sat, 30 Mar 2024 15:12:01 GMT

If you would prefer, here is how to contact the Google Nest support team directly.

Go to Contact Us - Google Nest Help
Select an appropriate product or category, type a brief description of the issue, then click Next.
Click Other, then click Next step.
In the Resources section, click Next step.
Choose to get a phone call, call or chat with the team, depending on availability in your country.

Re: How do I get in contact with customer service?

Abala — Sat, 30 Mar 2024 15:55:49 GMT

Thanks, but I’ve done this and I only get technical support. In my specific case I’ve being forced off Nest Aware Gen 1 subscription that I’ve had for many years. I’m unable to migrate my Nest account to a Google account l, I get a ‘This Google account is already linked to another Nest account’ error. I do not want to create another Google account to migrate to. I’m told I can remove my devices from the Nest account and manually add to my Google account but I run the risk that the device will not connect because they’ve been having issue with Gen 1 devices (which is working perfectly fine right now) also, some cameras were professionally mounted multiple stories high and I can’t access them to the device code.

Hence, I need to talk to a customer service person who can guarantee if things go wrong that Google will compensate me (I.e. replace my devices)

Re: How do I get in contact with customer service?

ByronP — Sat, 30 Mar 2024 19:18:39 GMT

Hi Abala,

Thank you for posting. I'm sorry for the inconvenience that you are having with the subscription. I really appreciate @David_K taking the steps to contact our team.

For your concern about the issues with your account and subscription that were actually handled by our Nest Support Help Center that was provided before, they can help you with the migration as well as the experience that you are having with your Nest Aware 1st Gen subscription.

Here I can provide an article on how to manage the migration and troubleshoot any issues you might encounter. Also, there are a few links to review about the Nest Aware subscription that you can check:

I hope this helps.

Regards,

Byron