topic Video Playback Problem in Subscriptions and Services

Video Playback Problem

GoGi — Thu, 04 Apr 2024 16:42:37 GMT

I have 2 legacy Nest cameras, 3 newer Nest indoor cameras, 2 outdoor battery Nest cameras, a Nest doorbell, Google mesh wifi, and a Yale door lock. I also have a Nest Aware Plus subscription. It is maddening that I can only see video 24/7 recording and playback on the 2 legacy Nest cameras (which I have been warned will stop working on April 8th) and the doorbell. I understand the outdoor battery powered cameras would have difficulty with continuous recording and playback without depleting the battery very quickly, but for the other cameras and doorbell, why can't I see the 24/7 video via the Google Home app on my phone? If I log into the Google Home website on my pc, I can see the Nest Aware Plus subscription is linked and active. If I click on the Nest Aware link, it takes me to the old Nest website/app where I can play video and go forward/backward only for 3 devices (the 2 legacy cameras and the doorbell). In the app, I cannot see continuous video for any of these devices. What do I need to do so that I can see all of my devices in one place, with the continuous video history I'm paying for with the Nest Aware Plus subscription???

Re: Video Playback Problem

MplsCustomer — Thu, 04 Apr 2024 18:38:02 GMT

@GoGi

Unfortunately, you cannot view video history for your 1st gen and 2nd gen Google Nest cameras and doorbells in the same place.

You can view video history from your Nest Aware Plus subscription for your 1st gen cameras and doorbells in the Google Nest app:

https://support.google.com/googlenest/answer/9208447

And you can view video history from your Nest Aware Plus subscription for your 2nd gen cameras and doorbells in the Google Home app:

https://support.google.com/googlenest/answer/10904254

You can also sign up for the beta "Public Preview" version of the Google Home app, and then, when invited, "transfer" your 1st gen Google Nest cameras from the Google Nest app to the beta version of the Google Home app (the option is NOT available for 1st gen Google Nest doorbells), and then view video history in the beta version of the Google Home app and on the home.google.com website:

https://www.googlenestcommunity.com/t5/Blog/Nest-Cam-Outdoor-1st-gen-expanded-support-rolling-out-into-Public-Preview/ba-p/550636

But if you use this option, your cameras will lose numerous Nest app features, including these (and others):

https://support.google.com/googlenest/answer/13038234#zippy=%2Cnest-app-only-features

We have NOT used this option because we don't want to lose Nest app features, and because we have three Google Nest Hello Doorbells.

So, we continue to use 2 apps for our Google Nest cameras (ever since purchasing a 2nd gen battery camera in Sept. 2021).

Re: Video Playback Problem

MplsCustomer — Thu, 04 Apr 2024 18:39:43 GMT

@GoGi

P.S., only the Dropcams will stop working on April 8, 2024:

https://www.googlenestcommunity.com/t5/Blog/Final-Reminder-Support-for-Dropcam-Dropcam-Pro-and-Nest-Secure-ends-on/ba-p/610725

Re: Video Playback Problem

GoGi — Thu, 04 Apr 2024 21:55:47 GMT

Thanks for the info. I knew the Dropcams were phasing out, but I would have expected the doorbell and other wired cameras to be able to integrate.