topic Re: Subscription is paid but camera is not recording video just gives me snapshots of detection time in Subscriptions and Services

Subscription is paid but camera is not recording video just gives me snapshots of detection times

SirPenguin — Tue, 16 Apr 2024 02:22:49 GMT

Subscription is paid but camera is not recording video just gives me snapshots of detection times

Re: Subscription is paid but camera is not recording video just gives me snapshots of detection time

MplsCustomer — Tue, 16 Apr 2024 14:49:35 GMT

Does your Nest Aware subscription show as active on the Subscription Management page (https://store.google.com/subscriptions)?

In the Google Home app, if you go to Settings | Subscriptions | Nest Aware, does your subscription show?

In the Google Nest app, if you go to Settings | Nest Aware, does your subscription show?

Re: Subscription is paid but camera is not recording video just gives me snapshots of detection time

SirPenguin — Thu, 18 Apr 2024 12:57:59 GMT

Yes it does…..

Yes it does, tells me that billing starts on May 14th? Is this happening or not happening in this case lol because the camera is an version 1 indoor nest wired camera?

Re: Subscription is paid but camera is not recording video just gives me snapshots of detection time

MplsCustomer — Thu, 18 Apr 2024 15:14:50 GMT

@SirPenguin

If you have a 1st gen camera and are getting still snapshots only, that means you do NOT have an active Nest Aware subscription. See this post:

https://support.google.com/googlenest/answer/9681538

Why does your subscription not start until May 14?

Re: Subscription is paid but camera is not recording video just gives me snapshots of detection time

Trace1 — Tue, 30 Apr 2024 12:54:28 GMT

Am having same problem its says i have no subscription but am paying £6/month ??

Re: Subscription is paid but camera is not recording video just gives me snapshots of detection time

MplsCustomer — Tue, 30 Apr 2024 14:36:01 GMT

@Trace1

One possibility is that your Nest Aware or Nest Aware Plus subscription is for a different Google Nest "home/structure" or different Google Account than your cameras/doorbells.

Another possibility is that you have a 1st gen Nest Aware subscription, which applies only to 1st gen cameras/doorbells, but you now have 2nd gen cameras/doorbells.

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159