https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Overcharged-for-Nest-Aware-Plus-upgrade/m-p/621610#M11363 <P>Flatmate has been overcharged for an upgrade. Contacted customer care and escalated it 3 seperate times, each time saying they are correct. Stop stealling from us and fix your billing system.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000009437.jpg" style="width: 3236px;"><img src="https://www.googlenestcommunity.com/t5/image/serverpage/image-id/52429iD14D45E0738CE789/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="1000009437.jpg" alt="1000009437.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000009438.jpg" style="width: 3280px;"><img src="https://www.googlenestcommunity.com/t5/image/serverpage/image-id/52430i57047EFD1A436FEB/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="1000009438.jpg" alt="1000009438.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000009439.jpg" style="width: 3776px;"><img src="https://www.googlenestcommunity.com/t5/image/serverpage/image-id/52431i8D4E308785B0FCE8/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="1000009439.jpg" alt="1000009439.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000009440.jpg" style="width: 936px;"><img src="https://www.googlenestcommunity.com/t5/image/serverpage/image-id/52432i05743FA8F20DAB63/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="1000009440.jpg" alt="1000009440.jpg" /></span></P><P> </P> Sun, 19 May 2024 01:49:43 GMT DConnelly 2024-05-19T01:49:43Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Overcharged-for-Nest-Aware-Plus-upgrade/m-p/621610#M11363 <P>Flatmate has been overcharged for an upgrade. Contacted customer care and escalated it 3 seperate times, each time saying they are correct. Stop stealling from us and fix your billing system.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000009437.jpg" style="width: 3236px;"><img src="https://www.googlenestcommunity.com/t5/image/serverpage/image-id/52429iD14D45E0738CE789/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="1000009437.jpg" alt="1000009437.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000009438.jpg" style="width: 3280px;"><img src="https://www.googlenestcommunity.com/t5/image/serverpage/image-id/52430i57047EFD1A436FEB/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="1000009438.jpg" alt="1000009438.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000009439.jpg" style="width: 3776px;"><img src="https://www.googlenestcommunity.com/t5/image/serverpage/image-id/52431i8D4E308785B0FCE8/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="1000009439.jpg" alt="1000009439.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000009440.jpg" style="width: 936px;"><img src="https://www.googlenestcommunity.com/t5/image/serverpage/image-id/52432i05743FA8F20DAB63/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="1000009440.jpg" alt="1000009440.jpg" /></span></P><P> </P> Sun, 19 May 2024 01:49:43 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Overcharged-for-Nest-Aware-Plus-upgrade/m-p/621610#M11363 DConnelly 2024-05-19T01:49:43Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Overcharged-for-Nest-Aware-Plus-upgrade/m-p/621706#M11364 <P>Hi DConnelly,</P> <P>&nbsp;</P> <P>Thanks for posting in the community!</P> <P>&nbsp;</P> <P>I do apologize for everything you went through. It sounds frustrating that you are overcharging and that you contacted support to fix it, but that this situation is not solved.</P> <P>&nbsp;</P> <P>Can you please provide me with the IDs of the interaction you had with support?&nbsp;</P> <P>&nbsp;</P> <P>Please let me know if you have any questions in the meantime.</P> <P>&nbsp;</P> <P>Best regards,</P> <P>Nery.</P> Sun, 19 May 2024 17:24:35 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Overcharged-for-Nest-Aware-Plus-upgrade/m-p/621706#M11364 nerys 2024-05-19T17:24:35Z