https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Poor-performance-with-Nest-Aware/m-p/623641#M11394 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/553770">@Dimitri1</a></SPAN>,</P> <P>&nbsp;</P> <P>Thanks for posting here in the community. I'm sorry to hear that your Nest Aware subscription hasn't been working as well since the upgrade. Help's here!</P> <P>&nbsp;</P> <P>To better understand the situation, I'd like to ask a few questions:</P> <P>&nbsp;</P> <UL> <LI>What type of Nest doorbell do you have?</LI> <LI>What type of Nest Aware subscription do you have?</LI> <LI>Do you have Nest cameras with the same inconvenience?</LI> <LI>Are you able to check the camera's live feed?</LI> <LI>Are you signed into the Nest app or Google Home app?</LI> <LI>Did you migrate your Nest account to a Google account?</LI> </UL> <P>Keep me posted.</P> <P>&nbsp;</P> <P>Best regards,&nbsp;</P> <P>Melany</P> Thu, 30 May 2024 18:08:56 GMT gmelanymelissa 2024-05-30T18:08:56Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Poor-performance-with-Nest-Aware/m-p/622986#M11381 <P>Ever since I was forced to upgrade to the new Nest Aware service, the performance has been abysmal.&nbsp; For example, when someone rings the doorbell, even 10 minutes afterwards, I still don't get a video image of who is at the door.&nbsp; I'm on a very strong wifi so that is not the problem.&nbsp; This didn't use to happen with the less expensive gen1 service.</P> Mon, 27 May 2024 14:57:23 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Poor-performance-with-Nest-Aware/m-p/622986#M11381 Dimitri1 2024-05-27T14:57:23Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Poor-performance-with-Nest-Aware/m-p/623641#M11394 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/553770">@Dimitri1</a></SPAN>,</P> <P>&nbsp;</P> <P>Thanks for posting here in the community. I'm sorry to hear that your Nest Aware subscription hasn't been working as well since the upgrade. Help's here!</P> <P>&nbsp;</P> <P>To better understand the situation, I'd like to ask a few questions:</P> <P>&nbsp;</P> <UL> <LI>What type of Nest doorbell do you have?</LI> <LI>What type of Nest Aware subscription do you have?</LI> <LI>Do you have Nest cameras with the same inconvenience?</LI> <LI>Are you able to check the camera's live feed?</LI> <LI>Are you signed into the Nest app or Google Home app?</LI> <LI>Did you migrate your Nest account to a Google account?</LI> </UL> <P>Keep me posted.</P> <P>&nbsp;</P> <P>Best regards,&nbsp;</P> <P>Melany</P> Thu, 30 May 2024 18:08:56 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Poor-performance-with-Nest-Aware/m-p/623641#M11394 gmelanymelissa 2024-05-30T18:08:56Z