topic Re: No event history in Subscriptions and Services

No event history

Anonymous — Mon, 24 Jun 2024 22:44:35 GMT

Been subscribed to Nest Aware for two years and noticed today that there are no events recorded, (even though deliveries were made) and 30 day history suddenly disappeared. Was able to scroll through history yesterday. Have made no changes in settings or otherwise. Am paying too much especially if its not doing what it’s supposed to. Who do I reach out to for help?

Re: No event history

MplsCustomer — Mon, 24 Jun 2024 23:38:39 GMT

@Anonymous

Did your Nest Aware subscription expire? If you go to the Subscription Management page (https://store.google.com/subscriptions), is your subscription still active?

Re: No event history

Whatsup — Tue, 25 Jun 2024 17:52:54 GMT

I am also missing all my event history! I have nest aware gen 1 and it was renewed this month. I can see live video but no events at all!

Re: No event history

tajennifer — Fri, 28 Jun 2024 17:39:09 GMT

Hi everyone,

Thanks for posting. I'm sorry for the situation that you are experiencing with the event history. I understand that this situation can be frustrating. But don't worry, I can help.

Here’s how to access your camera’s video history:

Open the Nest app.
On the home screen, select your camera.
Your camera’s video history will appear below the live video stream.

You can check the article "Video history in the Nest app" for detailed information.

Please let me know if you have more questions, I'll be more than happy to help.

Best regards,

Jenny