topic Re: After moving subscription shows trial in Subscriptions and Services

After moving subscription shows trial

uoftcompeng — Tue, 04 Jan 2022 13:44:57 GMT

Hi Google support team,

I currently have google doorbell with nest aware subscription.

After recent moving, I tried to set it up recently and I had to reassign the doorbell to a new HOME in Nest app. Now it shows I am on trial whereas I have subscription for sure.

Could you help further on this? Thanks

Re: After moving subscription shows trial

uoftcompeng — Tue, 04 Jan 2022 14:34:01 GMT

SOLVED:

I found out from Google Support that you need to go to Google Home App (on Mobile), and click + and choose Nest Aware. Afterwards, choose "Replace" to convert Free trial to Subscription (that you already have).

Re: After moving subscription shows trial

Brad — Tue, 04 Jan 2022 17:22:31 GMT

Hey Folks.

I am glad to hear that your issue has been resolved! We love to see that! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.