topic Nest aware not work in Subscriptions and Services

Nest aware not work

Edivaldonj — Fri, 05 Jul 2024 02:08:36 GMT

I paid US$80.00 for 1 year of camera service, and it didn't work

Re: Nest aware not work

stevediaz — Fri, 05 Jul 2024 13:25:55 GMT

Hello

If you're facing issues despite having paid $80 for a 1-year subscription, here are a few troubleshooting steps you can try: First, ensure your Nest Aware subscription is active in your Google account settings. Next, verify that your Nest camera is securely connected to Wi-Fi and that your connection is stable. Try restarting both your Nest camera and router, and ensure your camera's firmware is up to date. If the problem persists, consider uninstalling and reinstalling the Nest app. If these steps don't resolve the issue, I recommend contacting Google Support directly.

Thnak you🙂

Re: Nest aware not work

MplsCustomer — Fri, 05 Jul 2024 13:41:12 GMT

@Edivaldonj

What exactly do you mean by "it didn't work"?

If you go to your camera(s) in the Google Home app and go to Settings | Video | Video history, which option is checked? If you have the older 1st gen camera(s), if you go to your camera(s) in the Google Nest app and go to Settings | Nest Aware, what does it say?

If you go to the Subscription Management page (https://store.google.com/subscriptions) and click on your subscription, is it for the same Google Nest "home/structure" as your camera(s)?

Re: Nest aware not work

Edivaldonj — Sun, 07 Jul 2024 12:03:46 GMT

I would like to ask a question, I have 2 cameras and an air conditioning control in one house, and 4 cameras in the other, to have this service would I have to pay US$80.00 for each house?

Re: Nest aware not work

MplsCustomer — Sun, 07 Jul 2024 13:49:41 GMT

@Edivaldonj

A Nest Aware or Nest Aware Plus subscription covers all Google Nest cameras and doorbells in the same Google Nest "home/structure" on the same Wi-Fi network. So yes, you would need two subscriptions unless both houses were in the same Google Nest "home/structure" and close enough to be on the same Wi-Fi network.