topic Subscription in Subscriptions and Services

Subscription

Ireland — Thu, 11 Jul 2024 03:51:55 GMT

Subscription won’t attach. I can’t view any history . Won’t record

Re: Subscription

MplsCustomer — Thu, 11 Jul 2024 14:54:24 GMT

@Ireland

I'm not sure what you mean by "subscription won't attach".

You can check your Nest Aware subscription on the Subscription Management page:

https://store.google.com/subscriptions

If you select your subscription, does it show the same Google Nest "home/structure" as your camera(s)?

If you go to your camera in the Google Home app and go to Settings | Video | Video history, which option is checked? If you go to Settings | Events | Scene events, do you have recording enabled for any events?

If you use the instructions in this Help topic, are you unable to view any history?

https://support.google.com/googlenest/answer/10904254

Re: Subscription

tajennifer — Sun, 14 Jul 2024 16:12:32 GMT

Hi everyone,

Thanks for posting. @MplsCustomer thanks so much for helping out by sending information about the Nest Aware Subscription Management. That's definitely helpful for the community!

@Ireland I'm sorry to hear about the situation that you are experiencing with the Nest Aware Subscription. I understand how frustrating this situation can be. But we hope the information you found was helpful in answering your question about the Nest Aware Subscription.

Please let me know if you have any other questions. I'll be more than happy to help.

Best regards,
Jenny