topic Re: Subscription in Subscriptions and Services

Subscription

Kareit — Sun, 28 Jul 2024 22:40:18 GMT

Moved to a new finance software and noticed that nest has been charging me twice every month for my nest aware pro subscription since February 2023!! I assume it happened when I was forced to “move” my subscription from Nest to Google.
I’m honestly more than disappointed and frustrated that Google thought it OK to just charge me twice for now what is now over a year. Any way to get my money back on this? And more importantly, how do I get rid of this second subscription? I went to my Google Home account, my Nest account, and all I see is one subscription.
I noticed this is not the first time this has happened, and there are many frustrated users out there.
Any help would be greatly appreciated.

Re: Subscription

pereztzum — Sun, 28 Jul 2024 22:56:28 GMT

Hi there!

I'm sorry to hear about your situation. Unfortunately this is just a help forum and we're limited in the answers we can provide. However, you can get a hold of our support team by filling out this form and they can take a deeper look at your specific situation.

Please make sure you leave your Community Thread and Community Username..

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Brandon.

Re: Subscription

pereztzum — Tue, 30 Jul 2024 23:01:01 GMT

Hello again, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!