topic Re: Need to cancel my Nest 1st Gen 5-day video subscription. in Subscriptions and Services

Need to cancel my Nest 1st Gen 5-day video subscription.

Fuming — Thu, 25 Jul 2024 19:02:47 GMT

I need to cancel my Nest Awar 5-day video history subscription. I am able to see my subscription in the Nest Store website. And it gives me the option to cancel my subscription. But when I select that option, I get an error message saying: "An unknown error occurred. Please try again or contact support for help."

Can someone please help or is there a number I can call to cancel my subscription?

Re: Need to cancel my Nest 1st Gen 5-day video subscription.

Fuming — Thu, 25 Jul 2024 19:58:34 GMT

I just tried canceling my subscription again, and this time it went through successfully. I guess it just happened to be a temporary bug at the time.

Re: Need to cancel my Nest 1st Gen 5-day video subscription.

Goiner — Fri, 02 Aug 2024 20:02:19 GMT

I have had the same issue. It keeps giving me error. I have called and left messages with Nest Aware, no response. I am disputing the credit charge.

How many times did you try cancelling? I am up to 5 times now.....

thx

Re: Need to cancel my Nest 1st Gen 5-day video subscription.

Fuming — Fri, 02 Aug 2024 22:42:33 GMT

After canceling failed a few times, I posted this question about it. And then within that same night, I tried it one more time and it said I successfully canceled.

Re: Need to cancel my Nest 1st Gen 5-day video subscription.

Goiner — Fri, 02 Aug 2024 22:52:11 GMT

Thanks.

I am on day 3 attempt 10!

Re: Need to cancel my Nest 1st Gen 5-day video subscription.

tajennifer — Mon, 05 Aug 2024 23:10:35 GMT

Hi Goiner,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing trying to cancel the Nest Aware subscription. I understand how frustrating that situation can be. But don't worry I can help.

Please try canceling your Nest Aware subscription through the Google Store. Let me know how it goes.

Best regards,

Jenny

Re: Need to cancel my Nest 1st Gen 5-day video subscription.

Goiner — Tue, 06 Aug 2024 02:29:05 GMT

Jennifer

I have tried to no avail.

It says migration in progress try again.

I went ahead and disputed my subscription fee as this is simply ridiculous for at IT company

Re: Need to cancel my Nest 1st Gen 5-day video subscription.

mejiacruz — Tue, 06 Aug 2024 02:55:49 GMT

Hi @Goiner,

I’m really sorry you’re having trouble canceling your Nest Aware subscription. This isn’t the experience we want for our users. Due to the error you’re receiving when trying to cancel, it’s best to handle your cancellation with one of our experts.

Please fill out this form and select the call option so we can assist you efficiently. If you encounter any issues getting the call or have other questions, please feel free to reply to this post, and I’ll be happy to help.

Best regards,

Josh

Re: Need to cancel my Nest 1st Gen 5-day video subscription.

Goiner — Tue, 06 Aug 2024 02:59:55 GMT

I have done that.

I filled out form and it loops me back to subscription page. I have called 3 x and left messages. No response.

I have disputed the credit card charge because the service is so ridiculously complicated and ineffective. I am on at least the 5th hour of trying to resolve this issue

Re: Need to cancel my Nest 1st Gen 5-day video subscription.

mejiacruz — Tue, 06 Aug 2024 04:18:30 GMT

Hi @Goiner,

I understand you've been dealing with a frustrating situation canceling your subscription and delayed response from our support team. I apologize for the inconvenience this has caused.

While I can't directly access or modify specific accounts due to security protocols, I can definitely help you navigate getting this resolved.

I can take a look at the case number that was created during your interaction with one of our experts. If you could provide it to me, I can escalate this concern to the appropriate team. I'll do my best to ensure your request is heard and considered

I'm committed to helping you find a resolution.

Best Regards,

Josh.