topic Re: Billing history/invoice in Subscriptions and Services

Billing history/invoice

RLT5 — Wed, 07 Aug 2024 14:21:53 GMT

I have been charged for my 1st Generation Nest Aware subscription and I would like a copy of my invoice. I have managed, after a very frustrating time of reading threads, to get to my account where I can cancel my subscription or change my payment method but no where can I find my billing history and an invoice to download for my company.

Please help, why do Google make life so difficult? If you are charging for a subscription you should allow for the customer to get a receipt.

Re: Billing history/invoice

RLT5 — Wed, 07 Aug 2024 14:29:12 GMT

This above comment was posted in 2023 with no answer. I have the same question...I have not merged the account and cannot find any billing history or current invoicing. Last year I paid $159.90 and this year I was just charged $255.84 and have no indication on what or why.

Re: Billing history/invoice

nerys — Wed, 07 Aug 2024 19:33:52 GMT

Hi RLT5,

Thanks for posting in the community!

I'm so sorry to hear that you're having difficulties finding the payment history. No worries; we're here to help!

My team is here to help you find a solution as soon as possible. When you get a chance, please fill out this form. Always remember to use the email where the subscription is to make this process easier and include the link to this thread.

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.

Re: Billing history/invoice

RLT5 — Wed, 07 Aug 2024 19:32:22 GMT

Thanks. What form are you referring to?

Re: Billing history/invoice

nerys — Wed, 07 Aug 2024 22:44:16 GMT

Hi RLT5,

Thanks for your reply!

The form you are looking for is a link. You can find it by clicking on this form.

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.