topic Re: Renewal Greed in Subscriptions and Services

Renewal Greed

cwilliamsangree — Mon, 05 Aug 2024 23:53:29 GMT

Its so sad that I to have to find an alternative, I spoke with a rep today to ask for the $30 difference in the form of a credit since I been with them from day 1. Then he proceeds to give me crap about the changes. I'm like no, y'all are not offering a single thing new, 0 new features. Greed at its finest!!

Re: Renewal Greed

pereztzum — Fri, 09 Aug 2024 00:59:40 GMT

Hi there!

We understand that subscription prices can be disruptive. We don’t make these decisions lightly and we realize how hard this might be for our subscribers. We believe this new price reflects the complete value of Nest Aware. This update will allow us to continue to bring new features and innovations.

Regards,

Brandon.

Re: Renewal Greed

cwilliamsangree — Fri, 09 Aug 2024 01:04:38 GMT

Then when y'all are ready to add new features, those will come with a new price. No worries, it was cool while it lasted.

Re: Renewal Greed

pereztzum — Fri, 09 Aug 2024 01:19:19 GMT

Hey there!

We completely understand the concerns about Nest Aware features.

We're always working on improving our products and features, and we appreciate your feedback. We don't have any specific news to share at this time, but we encourage you to stay tuned to our community blog and social channels for updates. We'll be sure to share any exciting announcements there.

Your input helps us shape the future of our products.

Regards,
Brandon.