topic Payment issue in Subscriptions and Services

Payment issue

Montakhabi1 — Sat, 14 Sep 2024 15:19:43 GMT

Good morning
Trying to renew my subscription, but I will get kicked out when I submit my payment, however tried to have the new Credit card but the end it give me an arrow system. Can you please help me out to enroll again thank you.

Re: Payment issue

luciaaa — Sat, 14 Sep 2024 16:30:45 GMT

Hi, @Montakhabi1,

Thank you so much for reaching out to the community. I’m truly sorry you are having trouble renewing the subscription. I’m happy to assist you.

To receive further assistance for your subscription request, please fill out this form with all the necessary information. Once you've completed it, please let me know. Someone from my team will contact you shortly to help.

Best regards,

Ana

Re: Payment issue

luciaaa — Tue, 17 Sep 2024 16:54:38 GMT

Hi, @Montakhabi1,

We haven't seen your submission form come through yet. Were you able to access it okay? Let us know if you're running into any trouble or still need our help!

Keep me posted.

Best regards,

Ana