topic Re: Lodging a formal complaint in Subscriptions and Services

Lodging a formal complaint

Mussolini62 — Sat, 28 Sep 2024 22:03:15 GMT

I am attempting to lodge a complaint about my subscription but I am getting the complete runaround by the Nest Support team. Can you assist please

Re: Lodging a formal complaint

BROGVOIDOVO — Sat, 28 Sep 2024 22:08:20 GMT

Proceed

Re: Lodging a formal complaint

Mussolini62 — Sat, 28 Sep 2024 22:11:40 GMT

They send me to a feedback page which has an option to complain. I have filed the complaint but have not received an acknowledgement or response. It looks like an AI bot

Re: Lodging a formal complaint

ByronP — Wed, 02 Oct 2024 01:12:59 GMT

Hi Mussolini62,

Thank you for posting here in the community. I understand that you would like to leave a complaint about your subscription. I can understand how frustrating this must be. I'm here to help you.

Before I begin, I need to ask some questions for further assistance:

What is the issue you are having with your subscription?

What type of Nest subscription do you have?

What is the Nest device that is attached to your subscription?

Please keep me posted. I'll look forward to your response.

Regards,

Byron