topic Unable to set up Nest Aware emergency calling: "It looks like you're not at this address" in Subscriptions and Services

Unable to set up Nest Aware emergency calling: "It looks like you're not at this address"

tmccune — Sat, 08 Jan 2022 20:13:49 GMT

I just signed up for a Nest Aware subscription and am trying to set up emergency calling. The app asks me to confirm my address (which is correct and where I am). I hit "Next". A dialog then appears that says "It looks like you're not at this address". I choose "Try again". Another dialog then appears that says "Allow Google Home to use your phone's location". So I hit Settings, then App permissions, and the "Home" app is listed under "Allowed all the time". At this point, I'm stuck in an endless loop.

Any suggestions would be appreciated. Thanks!

Re: Unable to set up Nest Aware emergency calling: "It looks like you're not at this address"

Brad — Mon, 17 Jan 2022 18:11:08 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Have you checked your Google account information as to what the address is saved as there? It could be going off of the accounts address and maybe not the location. I would check your location settings on your phone as well.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Unable to set up Nest Aware emergency calling: "It looks like you're not at this address&qu

tmccune — Mon, 17 Jan 2022 18:36:57 GMT

Thanks Brad. I don't see an address at https://myaccount.google.com/personal-info. Was there somewhere else you meant for me to check? Location settings are turned on. The problem has not been addressed; it still doesn't work.

Re: Unable to set up Nest Aware emergency calling: "It looks like you're not at this address&qu

Brad — Fri, 21 Jan 2022 18:00:08 GMT

@tmccune

Yes that is where I was asking you to check out! If that information is correct there. Are you trying to use a G Suite account by chance? Those are not allowed to be used.

Best regards,

Brad.

Re: Unable to set up Nest Aware emergency calling: "It looks like you're not at this address&am

tmccune — Fri, 21 Jan 2022 18:01:09 GMT

No, I am not.

Re: Unable to set up Nest Aware emergency calling: "It looks like you're not at this address&am

Brad — Wed, 26 Jan 2022 23:22:51 GMT

@tmccune

Try checking out this link which will take you to a page that goes over emergency calling with nest aware and how to troubleshoot it.

Best regards,

Brad.

Re: Unable to set up Nest Aware emergency calling: "It looks like you're not at this address&am

tmccune — Fri, 28 Jan 2022 20:35:43 GMT

That doesn't help. Still get the same error message when following the instructions there, which is what I was already trying.

Re: Unable to set up Nest Aware emergency calling: "It looks like you're not at this address&am

Brad — Thu, 03 Feb 2022 22:17:57 GMT

Hey there.

I would suggest you Restart, Factory Reset the device a few times and then follow with those steps each time. If you continue to run into this issue, please reach out to Support for assistance.

Best regards,

Brad.

Re: Unable to set up Nest Aware emergency calling: "It looks like you're not at this address&am

tmccune — Thu, 03 Feb 2022 22:26:48 GMT

What device?