I can't change my payment method

amthethird — Tue, 26 Nov 2024 04:59:36 GMT

I was billed for my yearly Nest subscription on a credit card I no longer want to use. But I cannot find that credit card to delete it. I see that others have had the same problem, but no one seems to have been able to resolve this issue.

Re: I can't change my payment method

catheryn — Sun, 01 Dec 2024 23:32:33 GMT

Hello @amthethird!

Thank you for bringing this to our attention and posting in the community. I apologize for the inconvenience you’ve experienced with canceling your Nest Aware subscription.

Don’t worry, we’re here to help.

To assist you better, please provide the following information:

Is your subscription 1st generation or 2nd generation?
Where did you purchase your subscription (e.g., Google Store, Play Store, Nest Store)?
When was your last charge, and for what amount?

Once we have this information, we can guide you through the cancellation process.

Best regards,
Catheryn

topic I can't change my payment method in Subscriptions and Services

I can't change my payment method

Re: I can't change my payment method