topic Re: Nest aware account needed? in Subscriptions and Services

Nest aware account needed?

4bs — Mon, 02 Dec 2024 13:52:32 GMT

I have had a Nest Aware Plus account and just purchased two more camera's but i can't get them on to my Nest Account. If I'm understanding, I have set up the cameras using the google home app, however I am paying over $200/year for my Nest Aware Plus subscription (which I just renewed in Sept! ) Am I to assume I no longer need that subscription??

Thank you

Re: Nest aware account needed?

MplsCustomer — Mon, 02 Dec 2024 17:33:36 GMT

@4bs

A "Nest Aware Plus" subscription is $150/year (https://store.google.com/product/nest_aware?hl=en-US&modal=upgrade-pricing), but in Canadian dollars it is $200/year.

Is your Nest Aware Plus subscription for the same Google Nest "home/structure" where your cameras and doorbells are installed? If you go to the Subscription Management page and click on your subscription, it will show the name of your Google Nest "home/structure".

https://store.google.com/subscriptions

Re: Nest aware account needed?

4bs — Mon, 02 Dec 2024 23:39:00 GMT

That is correct as I stated; I am paying over 200 for the year, and yes I have read the instructions on adding a new device to my home, and have all of my devices under the same home/structure.

Re: Nest aware account needed?

MplsCustomer — Tue, 03 Dec 2024 00:28:10 GMT

@4bs

Do you by any chance have a 1st gen Nest Aware subscription, which covers only specific 1st gen Google Nest cameras and doorbells, and does NOT cover 2nd gen Google Nest cameras and doorbells? A "Nest Aware Plus" subscription, which is a 2nd gen subscription that has been available since 2019 and which we've had since 2020, costs $150/year (see the price list I linked to), and covers ALL 1st gen and 2nd gen Google Nest cameras and doorbells in the same Google Nest "home/structure".

You could try contacting Support to clarify what you have:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Re: Nest aware account needed?

4bs — Tue, 03 Dec 2024 17:56:12 GMT

I have a Nest Aware Plus subscription. And all of my products are under the same home/structure. I will contact them thank you for those steps and links.