https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Camera-lost-recording/m-p/660299#M12047 <P>Hi,</P><P>Our packages were stolen off of our front porch where the camera can easily see. Our neighbors reported that the packages were stolen around 9:45pm. The Nest app says there was an event at 9:44pm, but the playback isn't loading. The camera recorded something for 24 seconds, but the video isn't showing up. Is there a way that we can somehow retrieve the footage? Did someone scramble our camera? We need help.</P><P>Thanks.</P> Tue, 03 Dec 2024 06:39:25 GMT rvivi 2024-12-03T06:39:25Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Camera-lost-recording/m-p/660299#M12047 <P>Hi,</P><P>Our packages were stolen off of our front porch where the camera can easily see. Our neighbors reported that the packages were stolen around 9:45pm. The Nest app says there was an event at 9:44pm, but the playback isn't loading. The camera recorded something for 24 seconds, but the video isn't showing up. Is there a way that we can somehow retrieve the footage? Did someone scramble our camera? We need help.</P><P>Thanks.</P> Tue, 03 Dec 2024 06:39:25 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Camera-lost-recording/m-p/660299#M12047 rvivi 2024-12-03T06:39:25Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Camera-lost-recording/m-p/661238#M12068 <P><SPAN>Hi <a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/624047">@rvivi</a>!</SPAN></P> <P>&nbsp;</P> <P><SPAN>Thanks for posting in the community.</SPAN><SPAN><BR /></SPAN><SPAN>I’m sorry for the inconvenience you had with your package and the experience that you’ve been having with your Nest camera. I can see that it recorded a 24-second video, but it is not showing up. Let me help you with this.</SPAN></P> <P><SPAN>In order to give you the correct guidance, I need some extra information. Here are some questions for you:</SPAN></P> <UL> <LI style="font-weight: 400;" aria-level="1"><SPAN>What type of Nest camera do you have?</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Do you have any Nest Aware subscription? If so, what type of Nest Aware subscription do you have?</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Is your Nest app updated?</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>How is the Wi-Fi connection in that part of the house?</SPAN></LI> </UL> <P><SPAN>I’ll be waiting for your response.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Regards,</SPAN></P> <P><SPAN>Daniel.</SPAN></P> Fri, 06 Dec 2024 03:42:41 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Camera-lost-recording/m-p/661238#M12068 Guarcax 2024-12-06T03:42:41Z