topic Re: Google Nest Aware (How the hell do you cancel the nest aware subscription!!!!) in Subscriptions and Services

Google Nest Aware (How the hell do you cancel the nest aware subscription!!!!)

Angus2017 — Sat, 14 Dec 2024 01:37:26 GMT

We have been trying for two years to cancel nest ware! Last year we spoke to Rose, was given a case # 7-1039000035715, and was told we were canceled. We just received the renewal for this upcoming year of $230!!

We were on the phone, computer, sent 11 emails; days, hours were spent and we are now being told of another annual fee!

It's time for an attorney!!

Re: Google Nest Aware (How the hell do you cancel the nest aware subscription!!!!)

ByronP — Sat, 14 Dec 2024 17:48:05 GMT

Hi Angus2017,

Thank you for reaching out to the community. I apologize that you're still receiving an email that a charge will be made for a Nest subscription that was canceled. I understand how frustrating this can be, especially since you already contacted the support team and sent emails about this concern, but still no avail. But don't worry; I can assist you with this matter.

I truly appreciate the effort you've put into resolving this situation. Once I receive your case ID, I'll monitor this concern closely, and I'll provide you with further instructions.

Please keep an eye on your email for any updates.

Regards,

Byron

Re: Google Nest Aware (How the hell do you cancel the nest aware subscription!!!!)

Angus2017 — Tue, 17 Dec 2024 02:52:29 GMT

This is our case number: case # 7-1039000035715.

I will be watching and waiting for a response from you.

In addition, I am in the process of communicating with our Bank in order to stop any further payments. Our attorney, Alex Smith, is also being made aware of these actions. I feel that there is most likely a great deal of people who have/are experiencing they same ridiculous scenario. A class action compensation filing is a likely possibility.

While I do appreciate your willingness to assist in this matter, we have been extremely inconvenienced by the nest aware/google program. I am hopeful that this can be resolved, as we were informed it had been last year.

Re: Google Nest Aware (How the hell do you cancel the nest aware subscription!!!!)

ByronP — Tue, 17 Dec 2024 03:03:55 GMT

Hi Angus20017,

Thank you for your response.

I received your case ID, and the dedicated team is aware of your concern and still working on it.

Please keep an eye on your email for any updates.

Regards,

Byron