topic Re: Recover known faces and video history in Subscriptions and Services

Recover known faces and video history

Paxter — Sat, 11 Jan 2025 04:28:02 GMT

My sybscription was terminated when my credit card passed its expiration date. I have now added my new card and started a new subscription. Can I recover all the known faces that was lost?

Also, the video history was lost. Not as important as the faces.

Re: Recover known faces and video history

MplsCustomer — Sat, 11 Jan 2025 16:58:11 GMT

@Paxter

Unfortunately, you cannot recover familiar faces or video history:

"If your subscription lapses, you'll lose access to your video history and face library."

https://support.google.com/googlenest/answer/13315909?hl=en#zippy=%2Cmanage-your-nest-aware-subscription

Re: Recover known faces and video history

Paxter — Sat, 11 Jan 2025 17:07:47 GMT

Thank you so much. Stupid really, now I can just as well stop subscribe since benefit is gone.

Re: Recover known faces and video history

MplsCustomer — Sat, 11 Jan 2025 17:25:49 GMT

@Paxter

We always get a subscription renewal reminder a month before the annual renewal, and use that to check--and if needed, update--our credit card info. Having a subscription cancel is a pain.