topic Re: Unable to Cancel Nest Subscription in Subscriptions and Services

Unable to Cancel Nest Subscription

Delo281 — Thu, 09 Jan 2025 20:05:42 GMT

I'm being charged for a Nest Aware subscription that I don't have anymore. I've opened 6 cases with your customer service team and they don't see any active subscriptions and tell me every time I won't be charged again. I'm credited the $8 but once 24th of the month comes around and I'm charged $8 again. I think this is the old first generation Nest Aware Subscription, and from what I read has issues like this, but I need to get this canceled. Anyone know of a better way to contact Nest or Google or whatever they're called now to get this canceled? I've asked for a supervisor to reach out but only get the standard, "open another case", response.

Re: Unable to Cancel Nest Subscription

moralesvicente — Sat, 11 Jan 2025 19:55:17 GMT

Hello Delo281,

Thanks for reaching out to the Google Community Forum. I am sorry to hear about the situation you experienced due to the cancellation of your Nest Aware subscription. So no worries; it's a pleasure to help.

To provide you with further support, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,

Daniel

Re: Unable to Cancel Nest Subscription

Delo281 — Mon, 13 Jan 2025 17:33:21 GMT

Filled out the form.