topic 2 homes on 1 Aware subscription? in Subscriptions and Services

2 homes on 1 Aware subscription?

eewee — Thu, 16 Jan 2025 15:57:32 GMT

I have 4 cameras in my main home and Aware subscription for 30 day event storage. I have a floodlight cam in another location (home). How can I add this device to my existing Aware subscription? The other home wants me to buy another subscription.

Re: 2 homes on 1 Aware subscription?

MplsCustomer — Thu, 16 Jan 2025 17:16:36 GMT

@eewee

All of the Google Nest homes and cameras on a Nest Aware subscription have to be in the same Google Nest "home/structure" on the same Wi-Fi network.

Re: 2 homes on 1 Aware subscription?

AndersC — Mon, 20 Jan 2025 01:03:04 GMT

Hi @eewee,

Thank you for posting in the community. I understand you have a Nest Camera with floodlight in a different Home structure and want to add it to your current Nest Aware subscription. I'd be happy to help.
Since you already added your Nest Cam with floodlight, we recommend you follow the steps below.

Remove your Nest Cam with floodlight: Follow these steps to remove the nest camera.
Factory reset your Nest Camera.
Add your camera to the Google Home app.
Make sure you have selected the Home where you have the rest of your cameras with the Nest Aware subscription during the set up process.

@MplsCustomer, thanks for your help, that's a great resource for everyone!
Let us know if you have more questions.

Regards,
Anders

Re: 2 homes on 1 Aware subscription?

MplsCustomer — Mon, 20 Jan 2025 02:47:09 GMT

@AndersC

Wouldn't your solution also require the customer to physically remove their floodlight camera from their other location (home) (with its separate Wi-Fi network) and physically move it to their main home (with its own Wi-Fi network)? I suspect that's not what they want to do.