https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Unauthorized-charge/m-p/670131#M12245 <P style="font-family: 'Google Sans', Montserrat, sans-serif; font-style: normal; font-weight: 400; color: #666666; margin: 0px !important; padding: 0px !important;"><SPAN>For security and privacy reasons, we cannot assist with account or billing issues in this community I'm afraid.&nbsp;</SPAN><SPAN>To get the best support with this, I recommend that you contact the Google Nest support team directly.</SPAN></P> <OL style="font-family: 'Google Sans', Montserrat, sans-serif; font-style: normal; font-weight: 400; color: #666666;"> <LI style="font-family: 'Google Sans', Montserrat, sans-serif; font-style: normal; font-weight: 400; color: #666666;"><SPAN>Go to </SPAN><STRONG style="color: #000000; background-color: transparent;"><U><A href="https://support.google.com/googlenest/gethelp" target="_blank">Contact Us - Google Nest Help</A></U></STRONG></LI> <LI style="font-family: 'Google Sans', Montserrat, sans-serif; font-style: normal; font-weight: 400; color: #666666;"><SPAN>Select an appropriate product or category, type a brief description of the issue, then click </SPAN><STRONG style="color: #000000; background-color: transparent;">Next</STRONG><SPAN>.</SPAN></LI> <LI style="font-family: 'Google Sans', Montserrat, sans-serif; font-style: normal; font-weight: 400; color: #666666;"><SPAN>Click </SPAN><STRONG style="color: #000000; background-color: transparent;">Other</STRONG><SPAN>, then click </SPAN><STRONG style="color: #000000; background-color: transparent;">Next step</STRONG><SPAN>.</SPAN></LI> <LI style="font-family: 'Google Sans', Montserrat, sans-serif; font-style: normal; font-weight: 400; color: #666666;"><SPAN>In the </SPAN><STRONG style="color: #000000;">Resources</STRONG><SPAN> section, click </SPAN><STRONG style="color: #000000;">Next</STRONG> <STRONG style="color: #000000;">step</STRONG><SPAN>.</SPAN></LI> <LI style="font-family: 'Google Sans', Montserrat, sans-serif; font-style: normal; font-weight: 400; color: #666666;"><SPAN>Choose to get a phone call, call or chat with the team, depending on availability in your country.</SPAN></LI> </OL> Thu, 16 Jan 2025 21:27:23 GMT David_K 2025-01-16T21:27:23Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Unauthorized-charge/m-p/670111#M12244 <P>My Nest device hasn’t worked for over a year and I cancelled the service I just got an unauthorized charge to my credit card $80, please refund that amount.</P> Thu, 16 Jan 2025 20:58:07 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Unauthorized-charge/m-p/670111#M12244 AB3003 2025-01-16T20:58:07Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Unauthorized-charge/m-p/670131#M12245 <P style="font-family: 'Google Sans', Montserrat, sans-serif; font-style: normal; font-weight: 400; color: #666666; margin: 0px !important; padding: 0px !important;"><SPAN>For security and privacy reasons, we cannot assist with account or billing issues in this community I'm afraid.&nbsp;</SPAN><SPAN>To get the best support with this, I recommend that you contact the Google Nest support team directly.</SPAN></P> <OL style="font-family: 'Google Sans', Montserrat, sans-serif; font-style: normal; font-weight: 400; color: #666666;"> <LI style="font-family: 'Google Sans', Montserrat, sans-serif; font-style: normal; font-weight: 400; color: #666666;"><SPAN>Go to </SPAN><STRONG style="color: #000000; background-color: transparent;"><U><A href="https://support.google.com/googlenest/gethelp" target="_blank">Contact Us - Google Nest Help</A></U></STRONG></LI> <LI style="font-family: 'Google Sans', Montserrat, sans-serif; font-style: normal; font-weight: 400; color: #666666;"><SPAN>Select an appropriate product or category, type a brief description of the issue, then click </SPAN><STRONG style="color: #000000; background-color: transparent;">Next</STRONG><SPAN>.</SPAN></LI> <LI style="font-family: 'Google Sans', Montserrat, sans-serif; font-style: normal; font-weight: 400; color: #666666;"><SPAN>Click </SPAN><STRONG style="color: #000000; background-color: transparent;">Other</STRONG><SPAN>, then click </SPAN><STRONG style="color: #000000; background-color: transparent;">Next step</STRONG><SPAN>.</SPAN></LI> <LI style="font-family: 'Google Sans', Montserrat, sans-serif; font-style: normal; font-weight: 400; color: #666666;"><SPAN>In the </SPAN><STRONG style="color: #000000;">Resources</STRONG><SPAN> section, click </SPAN><STRONG style="color: #000000;">Next</STRONG> <STRONG style="color: #000000;">step</STRONG><SPAN>.</SPAN></LI> <LI style="font-family: 'Google Sans', Montserrat, sans-serif; font-style: normal; font-weight: 400; color: #666666;"><SPAN>Choose to get a phone call, call or chat with the team, depending on availability in your country.</SPAN></LI> </OL> Thu, 16 Jan 2025 21:27:23 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Unauthorized-charge/m-p/670131#M12245 David_K 2025-01-16T21:27:23Z