topic Re: subscription renewal denied. in Subscriptions and Services

subscription renewal denied.

joefalconeri001 — Mon, 17 Feb 2025 16:15:14 GMT

My google home subscription keeps denying payments after I switched different card payments. None of my cards works. Very frustrating. All my cards are active and not compromised. Please help.

Re: subscription renewal denied.

MplsCustomer — Mon, 17 Feb 2025 17:00:11 GMT

@joefalconeri001

You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Re: subscription renewal denied.

GabrielaG — Thu, 20 Feb 2025 23:12:34 GMT

Hi @joefalconeri001,

Thanks for reaching out to the Google Nest community. I'm sorry to hear the Google Home app keeps denying payments after you switched different card payments, but there's no need to worry; I'm happy to help you right now.

Thank you for your response @MplsCustomer.

The team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email.

Let me know when you're finished. Your confirmation is crucial to ensuring that I can follow up on your case effectively.

Regards,

Gabriela