Nest Aware Subscription

rcigale — Tue, 11 Mar 2025 19:10:23 GMT

I received an email today telling me my Nest Aware subscription had been cancelled, I will receive a refund of $15.47 and I will lose all of my saved video clips; however, when I go to my account and check, my subscription is due to renew on March 14 at $150 for the year. I'm so confused. Is this Google's way of cleaning up their servers by "canceling" accounts to erase saved video clips?

Re: Nest Aware Subscription

jenniffert — Fri, 14 Mar 2025 22:24:00 GMT

Hi @rcigale,

Thanks for reaching out here in the community! I understand you received an email today stating your Nest Aware subscription was cancelled and you'll receive a $15.47 refund. I know you're concerned about losing your saved video clips, especially considering that your account shows a renewal scheduled for March 14th at $150. I'd be happy to help!

To better investigate the inconvenience, I'd like to ask the following:

Which generation of Nest Aware subscription was canceled (1st or 2nd)?
When was the Nest Aware subscription canceled?

Please keep me posted.

Best regards,

Jenniffer

topic Re: Nest Aware Subscription in Subscriptions and Services

Nest Aware Subscription

Re: Nest Aware Subscription