topic nest aware plus not working in Subscriptions and Services

nest aware plus not working

hanksu — Mon, 17 Mar 2025 15:26:36 GMT

I paid subscription for nest aware plus, but it is not working

Re: nest aware plus not working

moralesvicente — Thu, 20 Mar 2025 19:40:50 GMT

Hi hanksu,

Thanks for reaching out to the Google Nest Community Forum. I’m sorry to know that the Nest Aware Plus is not working for you. Don’t worry; it's a pleasure to be able to assist you.

To provide you with accurate information, please help me out by answering the following questions:

When did the trouble first occur?
How many home structures do you have?

Any additional details you can provide will be helpful.

Regards,

Daniel

Re: nest aware plus not working

jerry_Tomson — Mon, 24 Mar 2025 09:13:53 GMT

If your Nest Aware Plus subscription is not working, try these troubleshooting steps:

1. Check Subscription Status

Go to Google Store Subscriptions or the Google Home app to verify your subscription is active.
Ensure you're signed in with the same Google account linked to your Nest devices.

2. Verify Payment & Billing

Check if the payment was processed successfully.
If the payment failed, update your payment method and retry.

3. Check Device & Account Linkage

Open the Google Home app → Tap on your Home Profile → Nest Aware Settings
Ensure your devices are linked to the same Google Home structure that has the Nest Aware Plus subscription.

4. Restart Your Devices

Restart your Nest camera(s), doorbell, and router to refresh the connection.

5. Reinstall the Google Home App

Uninstall and reinstall the Google Home or Nest app to refresh the app cache.

6. Contact Google Support

If the issue persists, visit Google Nest Help and contact Google Support for further assistance.