Nest Account Snafu

JScottMiller — Thu, 27 Mar 2025 18:51:23 GMT

I migrated my Nest (1st Gen) account to Google several months ago and I have 3 problems: (1) I can't access my Nest/Google account except from my iPhone. The error message on my non-Apple laptop says I am not the owner of the account. (2) The Google account app says I don't have any subscriptions and no payment history but I am paying for Nest Aware. I can't make any changes to the account. (3) There is nowhere to contact customer service for either Google or Nest.

Re: Nest Account Snafu

MplsCustomer — Thu, 27 Mar 2025 20:01:59 GMT

@JScottMiller

If you successfully migrated your Nest Account to a Google Account, you would then log into both the Google Nest app and the Google Home app using that Google (gmail) account on all of your mobile devices, and on the home.nest.com and home.google.com websites.

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

topic Re: Nest Account Snafu in Subscriptions and Services

Nest Account Snafu

Re: Nest Account Snafu