topic Re: Charged twice in Subscriptions and Services

Charged twice

Christophersan — Tue, 25 Mar 2025 13:48:17 GMT

I have a google one account and I pay a monthly subscription, Today I had another charge for a yearly subscription to Nest, my nest account has been migrated to Google and this charge does not show up. If I try to cancel subscription then it also tries to cancel my google one subscriptions.

Re: Charged twice

HunterF — Thu, 27 Mar 2025 03:15:16 GMT

I have a very similar issue. Google charged me twice for the same product, under the same account. I can't find customer service anywhere. This company has terrible customer service.

Re: Charged twice

JScottMiller — Thu, 27 Mar 2025 13:23:33 GMT

I have the same problem. Charged twice for "Nest" after migrating to Google. Can't access any payment history in the old Nest account and there is no payment history for Nest in Google account. Nowhere to contact customer service. IS ANYBODY OUT THERE????? GOOGLE?? NEST??

Re: Charged twice

Christophersan — Fri, 28 Mar 2025 06:59:52 GMT

Ironically a quick google search of " how to phone google" resulted in some numbers.

Re: Charged twice

Christophersan — Fri, 28 Mar 2025 07:01:18 GMT

I did see an email from Google that said they would do this but refund the money pro-rata in May, I shall wait and see.

Re: Charged twice

jenniffert — Fri, 28 Mar 2025 23:22:00 GMT

Hi there,

Thanks for reaching out here in the community! I'm sorry to hear that you were double charged for the yearly Nest subscription. I understand how inconvenient this is, especially given that you were on a monthly plan and experienced difficulty contacting our customer support. No worries, I'd be happy to help!

Given that you have already attempted to cancel the subscription, which also results in the cancellation of your Google One subscription. The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Keep me posted.

Best regards,

Jenniffer