topic Re: Cannot Cancel Nest Aware Subscription in Subscriptions and Services

Cannot Cancel Nest Aware Subscription

LCrandall — Thu, 27 Mar 2025 23:36:29 GMT

I, like many other users, am unable to cancel my legacy Nest Aware subscription from either my Google Account/Subscriptions or Nest's Self-Help Portal.

I cannot even get in contact with Nest directly as their only channels for Support are Facebook & X (No Email, No Phone, No Chat) & I do not use social media.

I had to reach out through another Google Payment Issues portal where I had to provide a required* Merchant Id value. This required me to spend $25.00 more (Google App Developer sign-up cost required to get a Merchant Id) simply to report this issue to Google Support. This is nonsense.

Google/Nest, what are you going to do to rectify this ridiculous situation? You have been charging me for a subscription I cannot cancel, & required me to spend more money with you just to get help.

Re: Cannot Cancel Nest Aware Subscription

kcruzgonzalez — Sat, 29 Mar 2025 20:28:48 GMT

Hello LCrandall,

Thank you for reaching out to the Nest Community. We understand you're experiencing difficulties canceling your legacy Nest Aware subscription, and we sincerely apologize for the frustration this has caused, especially with the challenges you've faced in finding the right support channel. This is definitely not the experience we want you to have.

We want to assure you that we're here to help resolve this for you. To ensure we can provide the most effective and direct assistance with your specific account, our specialized support team needs to gather some more details.

Would you please fill out this form so they can get in touch with you directly and work towards a resolution?

Once you've completed the form, please feel free to reply to this post to let us know. We'll keep an eye out for your update and ensure your case receives the attention it needs.

Best regards,

Kevin

Re: Cannot Cancel Nest Aware Subscription

kcruzgonzalez — Tue, 01 Apr 2025 22:22:08 GMT

Hello, LCrandall.

I haven't heard from you in a while; please submit the information with the previous link provided.

If you still need assistance, please reach out to us.

Regards,

Kevin