https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Free-trial/m-p/708841#M12409 <P>So I just signed up for the free 30 day trial of Nest Aware, and the setup skipped the option to enable extended video history. When I went to enable it manually, it said I needed a subscription, and to choose my payment option. "No big deal" I thought. This is just what they will charge me after my 30 day free trial is up..... Nope! I was charged $85.28 for a yearly subscription... And there is literally no phone or chat support. What gives Google?</P> Mon, 31 Mar 2025 18:22:47 GMT Kookacola 2025-03-31T18:22:47Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Free-trial/m-p/708841#M12409 <P>So I just signed up for the free 30 day trial of Nest Aware, and the setup skipped the option to enable extended video history. When I went to enable it manually, it said I needed a subscription, and to choose my payment option. "No big deal" I thought. This is just what they will charge me after my 30 day free trial is up..... Nope! I was charged $85.28 for a yearly subscription... And there is literally no phone or chat support. What gives Google?</P> Mon, 31 Mar 2025 18:22:47 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Free-trial/m-p/708841#M12409 Kookacola 2025-03-31T18:22:47Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Free-trial/m-p/709580#M12415 <P>Hi Coca-Cola,</P> <P>&nbsp;</P> <P>Thank you for posting in the community. I understand that you got a free trial of Nest Aware for 30 days, but you were charged $85.28 before the free trial ended. Help is here!</P> <P><SPAN>The team would like to learn more about this behavior. When you get a chance, please fill out </SPAN><A href="https://support.google.com/googlenest/contact/nest_community?hl=en&amp;sjid=16064338455238248872-NA" target="_blank"><SPAN>this form</SPAN></A><SPAN> and let us know when you’re finished. We’ll have someone reach out to you via email from there.</SPAN></P> <P><SPAN>Be sure to submit the following relevant information:</SPAN></P> <UL> <LI style="font-weight: 400;" aria-level="1"><SPAN>Community Thread</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Community Username</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Email address</SPAN></LI> </UL> <P><SPAN>Keep me posted.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Best regards,</SPAN></P> <P><SPAN>Rusell.</SPAN></P> Thu, 03 Apr 2025 19:38:27 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Free-trial/m-p/709580#M12415 Rusell 2025-04-03T19:38:27Z