topic Re: Charged twice in Subscriptions and Services

Charged twice

darlingtennis — Tue, 01 Apr 2025 17:52:12 GMT

I have been charged twice for several years for the same subscription:

1. NEST LABS PALO ALTO CA

2.Google Nest CA

It's for the same service, for the same amount.

Even on the subscription page, it says at the same time that no subscription is active, and also there is a subscription active. And when I try to cancel, it just gives me an error message.

How can I fix this without having to dispute the charge?

Re: Charged twice

maedacortez — Fri, 04 Apr 2025 20:27:01 GMT

Hi darlingtennis,

Thanks for reaching out. I understand you received a double charge for a subscription and that you encountered an error code when attempting to cancel it. I'm happy to assist you! The team would like to learn more about this behavior. When you have a chance, please fill out this form and let us know when you're finished. We'll have someone reach out to you via email from there.

I will await your response.

Regards,

Manuel