Nest Aware Home/Away stopped working

Birds-Bees — Thu, 17 Apr 2025 22:16:32 GMT

About 2 weeks ago the Home/Away assist feature stopped working & no longer recognizes when I’m home or away. I’ve tried all the troubleshooting options that I have found & nothing is helping.

Re: Nest Aware Home/Away stopped working

AndersC — Mon, 21 Apr 2025 01:51:37 GMT

Hi @Birds-Bees,

Thank you for posting in the community. I'm sorry to hear you've experienced inconveniences with the Home/Away Assist feature. I'm happy to help.

Since there have been some inconveniences with the Nest app not automatically updating the Home/Away Assist status, I want to let you know that this has recently been fixed. If you previously updated your Home/Away Assist settings, I recommend changing the settings back to your preferred choices, such as phone location opt-in, device response to Home/Away, and sharing phone location in the Nest app.

Here you have an article with more information to Change Home/Away Assist settings.

Let me know if you have any further questions.

Regards,

Anders

topic Nest Aware Home/Away stopped working in Subscriptions and Services

Nest Aware Home/Away stopped working

Re: Nest Aware Home/Away stopped working