topic Re: Unable to contact support in Subscriptions and Services

Unable to contact support

Retty — Tue, 29 Apr 2025 11:22:30 GMT

I'm unable to contact Nest Support using the callback option on the webpage.

I've tried for a couple of days and just get a message when I request a callback telling me to "please try again later".

Is there a solution to this problem?

Re: Unable to contact support

CCRIB — Thu, 01 May 2025 10:04:10 GMT

I’ve been trying the same thing. I’ve even tried to email them and talk to them through their chat

Re: Unable to contact support

ByronP — Tue, 06 May 2025 20:06:10 GMT

Hi Folks,

Thank you for posting in the community. I’m sorry to hear that you’re experiencing trouble contacting the Google Nest support team. No worries, help’s here.

To get in touch with us, visit our Contact Us page and follow the prompts until you reach Contact Options. Then select “Get a Call” or “Chat.”

Additionally, if you need assistance with your Google Nest devices or services, I’m more than happy to assist you here.
Please let me know if you have any further questions.

Regards,
Byron

Re: Unable to contact support

Retty — Mon, 05 May 2025 13:41:20 GMT

The "call" option is broken.

It only returns a "please try again later" response.

I have tried it over a period of many days during published office hours.

Re: Unable to contact support

ByronP — Tue, 06 May 2025 21:00:53 GMT

Hi Retty,

Thank you very much for your prompt response. I appreciate you taking the time to provide that detailed information regarding your concern.

To help me understand your situation even better and offer the most tailored assistance, can you tell me a little bit more about your concern.

Please keep me posted.

Regards,

Byron