topic Re: Unable to Modify or Cancel Nest Aware Plus subscription in Subscriptions and Services

Unable to Modify or Cancel Nest Aware Plus subscription

Dansquestions — Fri, 17 Dec 2021 00:11:49 GMT

Hi,

Google you win.

Re: Unable to Modify or Cancel Nest Aware Plus subscription

MatthewM — Wed, 01 Dec 2021 22:20:00 GMT

Hi there,

It seems like you do need to cancel your subscription and resign up to switch payments to annually.

There is currently no way to cancel that will work for me without getting an error.

Could you elaborate on what type of error you were receiving?

Thanks

Matt

Re: Unable to Modify or Cancel Nest Aware Plus subscription

Dansquestions — Wed, 01 Dec 2021 22:25:50 GMT

Re: Unable to Modify or Cancel Nest Aware Plus subscription

MatthewM — Wed, 01 Dec 2021 22:27:57 GMT

Hmh. Can you try again in Incognito mode, or private browsing or another device? You will need to log back into your account.

Re: Unable to Modify or Cancel Nest Aware Plus subscription

MatthewM — Thu, 02 Dec 2021 01:09:05 GMT

Okay. What'll I do is escalate this to a Google Employee. This seems to be an issue with your account, so they will be more helpful!

Re: Unable to Modify or Cancel Nest Aware Plus subscription

Dansquestions — Fri, 17 Dec 2021 00:14:44 GMT

Thank you

Re: Unable to Modify or Cancel Nest Aware Plus subscription

MatthewM — Thu, 02 Dec 2021 03:29:32 GMT

Hopefully Google will be able to solve it for you shortly. Should be a lot less hassle! You can expect a response on here within 24 hours usually.

Re: Unable to Modify or Cancel Nest Aware Plus subscription

jswanz — Tue, 07 Dec 2021 13:23:54 GMT

Hi Matthew I have the exact same issue with my google account. I am also unable to cancel my nest aware subscription.

Re: Unable to Modify or Cancel Nest Aware Plus subscription

Dansquestions — Fri, 17 Dec 2021 00:15:46 GMT

Just thank you

Re: Unable to Modify or Cancel Nest Aware Plus subscription

Brad — Tue, 07 Dec 2021 16:16:17 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Kalla.

Re: Unable to Modify or Cancel Nest Aware Plus subscription

Dansquestions — Mon, 13 Dec 2021 19:07:02 GMT

Hi Kalla/Brad,

I was finally able to get my subscription cancelled. The reason I was cancelling is because I wanted to change from nest aware plus monthly $12/month to nest aware plus annual $120/year. When I contacted Google the rep told me I must cancel the monthly then after it terminates subscribe to the annual. I then signed up for the annual nest aware plus for $120/year. I received a confirmation email of my subscription of nest aware plus. I then checked my credit card and saw I was billed $120 for a nest aware plus subscription AND $60 for a nest aware subscription (I didn't order a nest aware subscription and received no confirmation email). I contacted Google customer service about the $60 billing error and asked that it be corrected/refunded because I have an annual nest aware plus, I didn't order, need, or get any benefit from a nest aware subscription. They told me that I must pay the $60 and they would not fix it or refund the charge. Is that correct? I believe this to be a billing error as I did not sign up for the lower tier nest aware service and no receipt was given to me for this alleged transaction. Please reverse this $60 charge for the erroneous charge.

Re: Unable to Modify or Cancel Nest Aware Plus subscription

Dansquestions — Fri, 17 Dec 2021 00:16:16 GMT

Why thank you

Re: Unable to Modify or Cancel Nest Aware Plus subscription

MatthewM — Tue, 14 Dec 2021 04:58:50 GMT

Hi Dan,

I'm not sure about the reply, but, has this issue recurred or is it still resolved?

Thanks!

Re: Unable to Modify or Cancel Nest Aware Plus subscription

Dansquestions — Fri, 17 Dec 2021 00:17:42 GMT

M thank you

Re: Unable to Modify or Cancel Nest Aware Plus subscription

MatthewM — Tue, 14 Dec 2021 05:26:49 GMT

That could help, but now that this thread is active again a community specialist will look at it again. They get around to these matters normally in a few days.

I do symphasise with what you must be experiencing!!

Re: Unable to Modify or Cancel Nest Aware Plus subscription

Dansquestions — Fri, 17 Dec 2021 00:18:44 GMT

Re: Unable to Modify or Cancel Nest Aware Plus subscription

Dansquestions — Fri, 17 Dec 2021 00:19:30 GMT

Re: Unable to Modify or Cancel Nest Aware Plus subscription

Brad — Thu, 13 Jan 2022 22:13:00 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Were you able to get your Nest Aware subscription taken care of?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Unable to Modify or Cancel Nest Aware Plus subscription

Dansquestions — Thu, 13 Jan 2022 22:25:08 GMT

My issues have not been resolved unfortunately.

Re: Unable to Modify or Cancel Nest Aware Plus subscription

Brad — Thu, 13 Jan 2022 22:32:20 GMT

@Dansquestions

Have you contacted support about this issue? I cannot cancel anything for you, but they may be able to if you contact support.

Best regards,

Brad.