Subscription missing after migrating to google account

Julian232323 — Fri, 06 Jun 2025 07:23:51 GMT

I have recently had to migrate my old Nest account to a google account. After completing this both my subscriptions to Nest Aware are missing and I no longer have video history. Is there a fix for this?

Re: Subscription missing after migrating to google account

MplsCustomer — Fri, 06 Jun 2025 13:34:48 GMT

@Julian232323

I'm not sure how it's possible to have had two Nest Aware subscriptions on the same account.

You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

topic Subscription missing after migrating to google account in Subscriptions and Services

Subscription missing after migrating to google account

Re: Subscription missing after migrating to google account