topic Re: Familiar face recognition on next aware in Subscriptions and Services

Familiar face recognition on next aware

RockfordRoc — Sat, 14 Jun 2025 19:39:14 GMT

Hi all. And pixel 7

Have a nest wired for doorbell with nest aware subscription. Everything works except familiar face feature.

I have followed all instruction available form Google, as well as those suggested in blogs etc.

I get back message about a nest aware subscription required.

What could be the issue?

Thanks

Re: Familiar face recognition on next aware

sicsacol — Thu, 19 Jun 2025 00:37:16 GMT

Hi @RockfordRoc,

Thanks for reaching out to the community page. I understand you're having difficulties setting up Familiar Face Detection on your Nest Doorbell because you're receiving an error message indicating that Nest Aware is required, even though you already have a subscription. No worries, let's work together to figure out why you're getting this error message.

If you have multiple home structures in your account, it's important to ensure your Nest Aware subscription is applied to the correct home where your Nest Doorbell is located. To check it, please follow these steps:

Go to the Google Store on your browser.
Make sure you're signed in with the Google account that you use for your Nest Aware subscription and your Nest Doorbell.
Tap your profile icon, then select "Subscriptions."
You should see your Nest Aware subscription listed there with its details and the home it's currently applied to. Please verify that it's applied to the correct home where your Nest Doorbell is installed.

Please keep me updated.

Regards,
Jonathan

Re: Familiar face recognition on next aware

RockfordRoc — Tue, 24 Jun 2025 16:33:58 GMT

Hello,

Done!

I verified being subscribed to NA to the correct doorbell on the correct home, under the same account.

Next steps, please. Thanks

@RockfordRoc

Re: Familiar face recognition on next aware

sicsacol — Wed, 25 Jun 2025 21:01:42 GMT

HI @RockfordRoc,

Thanks for your update.

Since you've verified that your Nest Aware subscription is applied correctly to the Home where you have your Nest Doorbell, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Sincerely,
Jonathan