topic Re: Nest Aware Plus and multiple homes in Subscriptions and Services

Nest Aware Plus and multiple homes

Cheefachi — Sun, 05 Sep 2021 18:05:39 GMT

Hello,

I have multiple homes set up with indoor wired cameras in one (my father's which I use to monitor home health aides) and the full setup (my vacation house) including a doorbell, Protects, and a thermostat in the other. I have a Nest Aware subscription for my father's home and I guess I understand why it won't work for my vacation home. I am contemplating setting up a single camera in my main home too and ideally I want to have an Aware subscription that allows me to get history for all 3 homes. I don't need all the bells and whistles of the Aware+ subscription, but I do not want to have to get 3 separate Aware subscriptions. I've looked and looked and have not been able to determine that the unlimited devices allowed under the Aware+ subscription can be in different homes or not. So its either getting a second Aware subscription for the same total price as the single Aware+ or I can upgrade to Aware+ to cover all homes and also get the bells and whistles.

Can someone confirm if upgrading to Aware+ will give me what I need?

Re: Nest Aware Plus and multiple homes

Brad — Fri, 17 Sep 2021 18:58:02 GMT

Hi there, Cheefachi.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I would love to look into this further for you and help find a solution. One Nest Aware subscription will cover all of your cameras in a single home/structure. If you have multiple homes, you will need to have multiple home/structure with a separate Nest Aware subscription for each home. I apologize if this is an inconvenience to you, but that is the way the system works. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Aware Plus and multiple homes

Cheefachi — Sun, 19 Sep 2021 03:48:01 GMT

Thanks for the clarification, I guess I am asking if Nest offers some sort of group plan that can cover multiple home/structures for less than the price of getting a separate subscription per home/structure. I had thought that that was one of the features of Aware+ but you are saying that it is not? Then why does Aware+ say that it supports unlimited devices, what is the device limit for a standard Aware subscription?

Re: Nest Aware Plus and multiple homes

Brad — Mon, 20 Sep 2021 17:49:21 GMT

Hey there,

No there is no such option for multiple Home/structures. It would be a Subscription per Home/Structure for a Nest Aware subscription. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Aware Plus and multiple homes

Brad — Thu, 23 Sep 2021 15:38:06 GMT

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.