topic Re: Next Aware Plus subscription not retaining video history in Subscriptions and Services

Next Aware Plus subscription not retaining video history

drumsab1015 — Mon, 29 Nov 2021 20:33:03 GMT

I renewed my Nest Aware Plus subscription and received an email confirmation that I was was charged on Nov 21, 2021. When I log into my Nest home login, I see the two cameras I have associated with my account but I am unable to see any video history / timeline info (I am logging in via my laptop computer but also don't see any video history from my phone login either).

Re: Next Aware Plus subscription not retaining video history

Brad — Tue, 18 Jan 2022 19:11:30 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Next Aware Plus subscription not retaining video history

Brad — Fri, 18 Feb 2022 18:44:37 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Next Aware Plus subscription not retaining video history

Brad — Mon, 21 Feb 2022 19:25:23 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.