https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Service-not-connected/m-p/757678#M13418 <P><SPAN>Hi&nbsp;Kakala,</SPAN></P> <P>&nbsp;</P> <P><SPAN>Thanks for reaching out here in the community! I understand that your Nest product hasn’t been working for months and you are still being billed for the subscription.&nbsp;I appreciate you taking the time and effort to try and solve this previously, and I apologize that your chat attempt wasn't successful.&nbsp;</SPAN><SPAN>N</SPAN><SPAN>o worries, I can certainly help you with this!</SPAN></P> <P><SPAN>T</SPAN><SPAN>o better assist you, I’d like to ask for the following information:</SPAN></P> <UL> <LI><SPAN>What is the specific model of your Nest product?</SPAN></LI> <LI><SPAN>What type of subscription are you currently enrolled in?</SPAN></LI> </UL> <P><SPAN>Once I have this information, we can move forward with the best next steps.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Best regards,</SPAN></P> <P><SPAN>Jenniffer</SPAN></P> Fri, 24 Oct 2025 20:45:52 GMT jenniffert 2025-10-24T20:45:52Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Service-not-connected/m-p/756650#M13390 <P>My best is not working for months and keeps billing me for plan</P><P>its haven’t been connecting to service and all I been looking up is not working&nbsp;</P><P>I been leaving chats and thing but no one answering.&nbsp;<BR />I want to cancel subscription and get refund for months that I couldn’t get service for nest&nbsp;</P> Tue, 21 Oct 2025 22:43:18 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Service-not-connected/m-p/756650#M13390 Kakala 2025-10-21T22:43:18Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Service-not-connected/m-p/757678#M13418 <P><SPAN>Hi&nbsp;Kakala,</SPAN></P> <P>&nbsp;</P> <P><SPAN>Thanks for reaching out here in the community! I understand that your Nest product hasn’t been working for months and you are still being billed for the subscription.&nbsp;I appreciate you taking the time and effort to try and solve this previously, and I apologize that your chat attempt wasn't successful.&nbsp;</SPAN><SPAN>N</SPAN><SPAN>o worries, I can certainly help you with this!</SPAN></P> <P><SPAN>T</SPAN><SPAN>o better assist you, I’d like to ask for the following information:</SPAN></P> <UL> <LI><SPAN>What is the specific model of your Nest product?</SPAN></LI> <LI><SPAN>What type of subscription are you currently enrolled in?</SPAN></LI> </UL> <P><SPAN>Once I have this information, we can move forward with the best next steps.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Best regards,</SPAN></P> <P><SPAN>Jenniffer</SPAN></P> Fri, 24 Oct 2025 20:45:52 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Service-not-connected/m-p/757678#M13418 jenniffert 2025-10-24T20:45:52Z