https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Please-update-the-software/m-p/766704#M13648 <P><SPAN>Hi <a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/817407">@Epilepsy9</a>,</SPAN></P> <P>&nbsp;</P> <P><SPAN>Thank you for posting in the community. I'm sorry to hear that after you upgraded your old Nest system to the Nest Wi-Fi Pro, it has been failing to hold a stable Wi-Fi connection. I understand how frustrating this situation must be because things don't work as expected. I appreciate you confirming that you already contacted support and the troubleshooting steps you have taken. I'm happy to assist.</SPAN></P> <P><SPAN>To gather the necessary information, please answer the following questions:</SPAN></P> <UL> <LI><SPAN>How far is the client device from the primary point?</SPAN></LI> <LI><SPAN>When the devices disconnect, what is the color and status of the LED light on the primary (parent) Nest Wi-Fi Pro router?</SPAN></LI> <LI><SPAN>Does the entire mesh system drop offline, or do only the satellite points disconnect from the primary point?</SPAN></LI> </UL> <P><SPAN>I'll be waiting for your reply.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Best regards.</SPAN></P> <P><SPAN>Derick.</SPAN></P> Thu, 20 Nov 2025 23:33:34 GMT Derickf 2025-11-20T23:33:34Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Please-update-the-software/m-p/765449#M13620 <P>I’ve never had an issue with my old nest system. Now I upgraded to the pro and it’s been the worst investment ever. It just drops left and right and is the biggest waist of money ever. I contacted support so many time and they just keep saying to factory reset everything. It’s terrible because it doesn’t fix anything and I have to reset so much equipment in the house to the new network. The nest pro needs some software update or something it’s so horrible for me.&nbsp;</P> Sun, 16 Nov 2025 07:39:03 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Please-update-the-software/m-p/765449#M13620 Epilepsy9 2025-11-16T07:39:03Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Please-update-the-software/m-p/766704#M13648 <P><SPAN>Hi <a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/817407">@Epilepsy9</a>,</SPAN></P> <P>&nbsp;</P> <P><SPAN>Thank you for posting in the community. I'm sorry to hear that after you upgraded your old Nest system to the Nest Wi-Fi Pro, it has been failing to hold a stable Wi-Fi connection. I understand how frustrating this situation must be because things don't work as expected. I appreciate you confirming that you already contacted support and the troubleshooting steps you have taken. I'm happy to assist.</SPAN></P> <P><SPAN>To gather the necessary information, please answer the following questions:</SPAN></P> <UL> <LI><SPAN>How far is the client device from the primary point?</SPAN></LI> <LI><SPAN>When the devices disconnect, what is the color and status of the LED light on the primary (parent) Nest Wi-Fi Pro router?</SPAN></LI> <LI><SPAN>Does the entire mesh system drop offline, or do only the satellite points disconnect from the primary point?</SPAN></LI> </UL> <P><SPAN>I'll be waiting for your reply.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Best regards.</SPAN></P> <P><SPAN>Derick.</SPAN></P> Thu, 20 Nov 2025 23:33:34 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Please-update-the-software/m-p/766704#M13648 Derickf 2025-11-20T23:33:34Z