topic Re: Nest Aware in Subscriptions and Services

Nest Aware

wstott0 — Wed, 01 Sep 2021 08:48:36 GMT

I subscribed to Nest Aware Plus on the 24th July 2021. After subscribing we had to redo our home nest network as a user left the group and we couldn't control anything. Just to be clear we are at the same property and I am using the same gmail account. I am not however receiving Nest Aware Plus I have paid for, and I presume it is on the old account which no longer has any Nest products associated with it. Why is this so difficult to fix. I am paying for something and feel I have no control, plus you are impossible to connect with.

Re: Nest Aware

Brad — Tue, 07 Sep 2021 16:58:31 GMT

Hi there, Wstott0.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry this has been your experience. I can imagine that not having this access to your Nest Aware has made things difficult. I would love to look into this further for you and find a solution.

Have you tried to cancel the service and then resub on the correct account with all of the devices?
Please visit this link here for more information on managing your subscription to Nest Aware.

Please let me know if you need further assistance with this issue. It is generally a process that is done on your account end as we cannot edit or remove a subscription for you, or transfer it either.

Best Regards,

Brad.

Re: Nest Aware

GarrettDS — Fri, 17 Sep 2021 19:57:19 GMT

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Garrett DS

Re: Nest Aware

Brad — Mon, 20 Sep 2021 17:51:42 GMT

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.