https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Subscription/m-p/767592#M13708 <P><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/820550">@Blake7291</a>&nbsp;</P><P>Do you by any chance have a 1st gen Nest Aware subscription (billing from Nest Labs or Nest Store) <U>and</U> a 2nd gen Nest Aware subscription (billed from Google Store)? &nbsp;If so, you could try contacting Support to resolve things.</P><P>To contact <STRONG>Support</STRONG>:</P><P><SPAN>1. Go to </SPAN><A href="https://support.google.com/googlenest/gethelp" target="_blank" rel="noopener noreferrer">https://support.google.com/googlenest/gethelp</A><SPAN>.</SPAN><BR /><SPAN>2. Select a category/product family, and type in a brief description of the issue, then click "</SPAN><STRONG>Next</STRONG><SPAN>".</SPAN><BR /><SPAN>3. Select your device from the dropdown, click "</SPAN><STRONG>Other</STRONG><SPAN>", then click "</SPAN><STRONG>Next step</STRONG><SPAN>".</SPAN><BR /><SPAN>4. Under "</SPAN><STRONG>Resources</STRONG><SPAN>", just click "</SPAN><STRONG>Next step</STRONG><SPAN>". (Clicking one of the listed links will bring up a Help page.)<BR />5. Under "<STRONG>Contact options</STRONG>", choose to get a <STRONG>phone call</STRONG> or <STRONG>chat</STRONG> with the team, depending on availability in your country</SPAN>.</P> Sat, 22 Nov 2025 20:17:53 GMT MplsCustomer 2025-11-22T20:17:53Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Subscription/m-p/767584#M13707 <P>Why am I being charged each month for a subscription and once a year $100.00 for a subscription&nbsp;</P> Sat, 22 Nov 2025 19:27:59 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Subscription/m-p/767584#M13707 Blake7291 2025-11-22T19:27:59Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Subscription/m-p/767592#M13708 <P><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/820550">@Blake7291</a>&nbsp;</P><P>Do you by any chance have a 1st gen Nest Aware subscription (billing from Nest Labs or Nest Store) <U>and</U> a 2nd gen Nest Aware subscription (billed from Google Store)? &nbsp;If so, you could try contacting Support to resolve things.</P><P>To contact <STRONG>Support</STRONG>:</P><P><SPAN>1. Go to </SPAN><A href="https://support.google.com/googlenest/gethelp" target="_blank" rel="noopener noreferrer">https://support.google.com/googlenest/gethelp</A><SPAN>.</SPAN><BR /><SPAN>2. Select a category/product family, and type in a brief description of the issue, then click "</SPAN><STRONG>Next</STRONG><SPAN>".</SPAN><BR /><SPAN>3. Select your device from the dropdown, click "</SPAN><STRONG>Other</STRONG><SPAN>", then click "</SPAN><STRONG>Next step</STRONG><SPAN>".</SPAN><BR /><SPAN>4. Under "</SPAN><STRONG>Resources</STRONG><SPAN>", just click "</SPAN><STRONG>Next step</STRONG><SPAN>". (Clicking one of the listed links will bring up a Help page.)<BR />5. Under "<STRONG>Contact options</STRONG>", choose to get a <STRONG>phone call</STRONG> or <STRONG>chat</STRONG> with the team, depending on availability in your country</SPAN>.</P> Sat, 22 Nov 2025 20:17:53 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Subscription/m-p/767592#M13708 MplsCustomer 2025-11-22T20:17:53Z