topic Re: Video History in Subscriptions and Services

Video History

christinaptrsn — Mon, 22 Nov 2021 21:37:04 GMT

I have had nest for over a year and have paid the extra money a month to keep my history and I had no idea my card exp at the end of Oct and now I cant access anything from prior months and I need to for court???

Re: Video History

Brad — Mon, 29 Nov 2021 16:25:35 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Video History

James — Fri, 28 Jan 2022 21:35:28 GMT

Hey Christina,

We're really sorry to hear that your card expired. Were you able to find a solution? If not, please let us know. We're here to help. If you're all good, then we'll go ahead and close this thread in another day or so.

Thank you,

James

Re: Video History

Brad — Tue, 01 Feb 2022 16:58:10 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.