Billing issues

Hiccup — Thu, 08 Jan 2026 04:36:06 GMT

I’m getting charged for a nest subscription but I am not signed up for a subscription. My credit card wants me to cancel with nest but I can’t find any info or know how to get in contact with billing. I don’t even own a nest.

Re: Billing issues

sicsacol — Sun, 11 Jan 2026 18:54:46 GMT

Hi @Hiccup,

Thanks for reaching out to the community. I understand that you've been charged for a Nest subscription even though you don't have a subscription and mentioned that you don't own a Nest device. I know this situation must be concerning, especially since you haven't been able to find the billing information to resolve this. I appreciate the details you've shared so far. Don't worry, I’d be more than glad to assist you. To better support you, please confirm a few things:

What happens when you go to the Google Store to check your subscriptions?
Is there any subscription listed there? Please make sure you are signed in with the Google Account/email address where you may have received a billing receipt.

If you don't see a subscription listed but can confirm a charge from us, the team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. Please ensure to include the link to this thread and your community username.

Sincerely,
Jonathan

Re: Billing issues

sicsacol — Sun, 18 Jan 2026 22:26:10 GMT

Hi @Hiccup,

I haven't seen your form submission yet. Were you able to access the form without any problems? Let me know if you're running into any trouble or still need help.

Regards,
Jonathan

topic Re: Billing issues in Subscriptions and Services

Billing issues

Re: Billing issues

Re: Billing issues