topic Impossible to acces google home prenium subscription in Subscriptions and Services

Impossible to acces google home prenium subscription

Maxvdlet — Wed, 28 Jan 2026 10:35:47 GMT

Hi,

I contacted Google Store support via chat, phone, and email to access my Google Home Premium (or Nest Aware) subscription management, which I can't access online through the Google Store website (i can send screenshots).

I've tried accessing this subscription through several methods (Google Home app, Nest app, Google Store website, Google Payments website, etc.), but access is impossible each time. The page is always blank after clicking on the subscription on the website, or I can't find the subscription management information in the apps.

The various Google support channels haven't been able to help me.

Can you help me resolve this issue so I can access and manage my Google Home Premium subscription?

Thanks in advance.

Best regards,

Maxime

Re: Impossible to acces google home prenium subscription

Maxvdlet — Wed, 28 Jan 2026 11:18:47 GMT

Here are the screenshots

Re: Impossible to acces google home prenium subscription

humbertogarcia — Sat, 31 Jan 2026 20:57:15 GMT

Hi Maxvdlet,

Thank you for posting in the community! I’m sorry to hear that your subscription access is not working. I appreciate your reaching out to our support channels and providing screenshots.

The team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. Please fill all the spaces with the required information, like your username on the community and thread link.

Please feel free to ask any further questions.

Regards,

Humberto

Re: Impossible to acces google home prenium subscription

Maxvdlet — Sat, 31 Jan 2026 13:56:20 GMT

Thanks for the response but I already done that and the support team couldn't do anything for me.