topic Re: need to change primary payment method but it's broken in Subscriptions and Services

need to change primary payment method but it's broken

eighty666 — Fri, 27 Mar 2026 11:06:49 GMT

i need to give you new card details but you won't let me

can't select a new primary method in subscriptions

can't delete the old card that's not valid

adding a new method uses the old card

removing all cards option asks to add a new card

hit save and nothing changes

if you want my money for next month's youtube and aware-plus you need to fix your broken computers

Re: need to change primary payment method but it's broken

David_K — Fri, 27 Mar 2026 18:52:37 GMT

Hi @eighty666

To protect your privacy, we cannot help with account or billing related issues in this public community. To get the best support with this issue:

Go to Contact Us - Google Nest Help.
Select a category / product family, and type in a brief description of the issue, then click "Next".
Click "Other".

If you're signed into your Google account, select the affected device from the dropdown. If you don't see the affected device listed or you're not contacting about a specific device, select "My device is not listed".
If you're not signed into your Google account, you won't see the device selection dropdown.

Enter the serial number of your device (if applicable), then click "Next step".

If you're signed into your Google account and have open cases, you'll see these listed. If you're contacting about a different issue, click "Next step".
If you're not signed into your Google account, you won't see this step.

Review the available help resources, and if none resolve the issue, click "Next step".
Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Re: need to change primary payment method but it's broken

eighty666 — Fri, 27 Mar 2026 19:38:06 GMT

i did that. aside of a goofy automated message nothing happened.

i've seen threads all closed all unsolved on this dated 2021

fix your shoddy, broken website i don't want to have to sign up to spotify if i can help it, you know?

Re: need to change primary payment method but it's broken

Muhammad-Arif01 — Sat, 28 Mar 2026 16:23:20 GMT

Thanks i tried it did not expect that it would work but it actually worked but It is such a pain that we even have to do this but at least it can work. Support should really fix this so no one has to jump through hoops.

Re: need to change primary payment method but it's broken

austinpatrew2 — Sat, 28 Mar 2026 16:34:46 GMT

Your Welcome Haha i did not expect it to either at first, but sometimes these weird workarounds actually do the trick but at least there is a way to get it done until they fix it properly.

Re: need to change primary payment method but it's broken

eighty666 — Sun, 29 Mar 2026 15:10:09 GMT

it's broken. it says so in my original post.

Re: need to change primary payment method but it's broken

eighty666 — Sun, 29 Mar 2026 15:11:48 GMT

there is no workaround it doesn't work in any apps any more or google's website

Re: need to change primary payment method but it's broken

eighty666 — Sun, 29 Mar 2026 15:15:11 GMT

what's all this "WE" business? you really are dirty lieing scum you know this, right?

iiiiiii don't work for google i'm just a mongbot

sure... sure...

Re: need to change primary payment method but it's broken

tajennifer — Mon, 30 Mar 2026 23:46:29 GMT

Hi eighty666,

Thanks for posting. I'm sorry to hear that you are experiencing an issue while trying to change your primary payment method. I appreciate the information provided. I understand how frustrating this must be. But don't worry; I'll be happy to guide you in the right direction for your concern. In this situation, you will need to contact the Google Store so they can assist you with troubleshooting.

@David_K Thanks for jumping in.

I hope this information helps.

Best regards,
Jenny

Re: need to change primary payment method but it's broken

eighty666 — Mon, 30 Mar 2026 23:49:11 GMT

it doesn't

i already contacted support and because it's a google fault i was ignored

Re: need to change primary payment method but it's broken

eighty666 — Thu, 02 Apr 2026 11:19:40 GMT

at my wits end i opened everything up on chrome

you need to enable 3rd party cookies. or just copy a cookie across from a device that already did the process. it's the card providers' domains

appalling that nobody at google has noticed you can bypass all verification. get yourself at least a free day when your month is up with a random string of 16 characters 😎