topic Re: I can’t cancel my auto renewing Google Home Premium in Subscriptions and Services

I can’t cancel my auto renewing Google Home Premium

Frustrated68 — Mon, 27 Apr 2026 03:49:54 GMT

I bought several Nest products and had a subscription to Nest Aware (now apparently Google Home premium?). I no longer use the system, but hadn’t cancelled the auto renewal.
My issue is it doesn’t show up as a subscription anywhere that I can cancel. If I go into the Home app it says I have an unused subscription. But if I go to subscriptions it says I don’t have one to cancel! I’ve checked Google Play, Google Store, Nest Store. No subscription. Yet I was just billed $108 today for it. Same Google account.

Re: I can’t cancel my auto renewing Google Home Premium

nabilkakish — Mon, 27 Apr 2026 17:50:16 GMT

Same here. It seems that Google intentionally makes it impossible to cancel. Just another reason for us to ditch Google entirely.

Re: I can’t cancel my auto renewing Google Home Premium

Frustrated68 — Mon, 27 Apr 2026 18:01:37 GMT

So I figured out what I had to do, your results may vary.

I no longer had a “Home” in my Google Home app. When I re-added a Home, under settings it showed I had an unused subscription. I had to ADD the subscription to my new, empty Home, go through some generic setup because I no longer have any Nest items, THEN I was able to go back into settings and cancel the subscription.

Here’s the kicker. I had no idea when it renewed and only received a “we’ve renewed your subscription” email the day it renewed. Then, no way to cancel. So like others I’ve read I’ll try to place a dispute with my credit card company.

Good luck

Re: I can’t cancel my auto renewing Google Home Premium

SaraEs — Thu, 30 Apr 2026 23:01:27 GMT

Hi There,

Thank you for reaching out to the community. I understand that you have a Google Home Premium subscription that you no longer use, and you're looking to cancel it following a recent charge. I appreciate you sharing the steps you've already taken, including considering a credit card dispute. I know how frustrating unexpected charges can be. It's a pleasure to assist you.

The team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,

Sara

Re: I can’t cancel my auto renewing Google Home Premium

Johnboy_redford — Sun, 03 May 2026 06:34:47 GMT

Cancel YouTube subscription

Re: I can’t cancel my auto renewing Google Home Premium

Johnboy_redford — Sun, 03 May 2026 06:39:12 GMT

Take off credit cards information. And cancel my YouTube subscription account